Shipping & Returns

 

Return Policy 

 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it.

 

It must also be in the original packaging.

 

Shipping fees are non refundable on returns 

 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, wound care, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

Additional non-returnable items: 

 

Gift cards 

 

Downloadable software products 

 

Some health and personal care items

 

To complete your return, we require a receipt or proof of purchase.

 

Please do not send your purchase back to the manufacturer.

 

Refunds (if applicable) 

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable) 

 

If you haven’t received a refund yet, first check your bank account again. 

 

Then contact your credit card company, it may take some time before your refund is officially posted. 

 

Next contact your bank. There is often some processing time before a refund is posted. 

 

If you’ve done all of this and you still have not received your refund yet, please contact us at kppetsupply@gmail.com.

 

Sale items (if applicable) 

 

Only regular priced items may be returned and refunded, unfortunately sale items cannot be returned and refunded.

 

Exchanges (if applicable) 

 

Exchanges must be made within 30 days, be in all original packaging and be clean and unused. Shipping fees will apply to exchanges. If you ordered the wrong item shipping fees and difference in price of two items will apply

 

Shipping damage

 

We are not responsible for shipping damage. We will do our best to help file a shipping damage claim and will require pictures of item, damage, and internal and external images of packaging. If you need to exchange it for the same item, send us an email at kppetsupply@gmail.com first to start the process and we will instruct you from there. 

 

Shipping 

 

To return your product, you should mail your product to: KP Pet Supply LLC, N2007 Morter Rd, Lodi WI 53555, United States

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

 

 

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Shipping Policy

Shipment processing time 

 

All orders are processed within 2-3 business days. Orders may not be shipped or delivered on weekends or holidays. 

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. 

 

Shipping rates & delivery estimates 

 

Shipping charges for your order will be calculated and displayed at checkout. 

 

Shipment confirmation & Order tracking 

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. 

 

Customs, Duties and Taxes 

 

KP Pet Supply is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). 

 

Damages 

 

KP Pet Supply is not liable for any products or packages damaged or lost during shipping. Once it leaves our facility we have no control over USPS or UPS. If you received your order damaged, please contact the shipment carrier to file a claim. 

 

KP Pet Supply suggests insuring or choosing shipping option that includes insurance packages. First Class Packages are not insured unless specified. Contact us about any questions regarding getting your package insured. 

 

  • First Class Packages are not insured (unless you choose insurance option) We are not liable for packages once they leave our facility and are in the hands of USPS and UPS. 

 

Please save all packaging materials and damaged goods before filing a claim.

 

International Shipping Policy 

 

We currently do not ship outside the U.S. 

 

Returns Policy 

 

Our ​Return & Refund Policy​ provides detailed information about options and procedures for returning your order.